Telkom agents incababilities

On the 20th I went to Telkom at the Greenstone mall and I was "assisted" by an agent called Esther Mosakae. I requested she explain to me about the Huawei P smart contract deals. She indicated to me that the FreeMe 1gig topup option included 100 minutes to other networks, 3000 minutes to Telkom numbers and other landlines, 50 sms a day, free WhatsApp, mms messages. So I took up that FreeMe 1gig topup option as I felt I had the correct information. The deal also comes with 30g for 3 months. On Saturday, the 21st I tried making a call to an MTN number but I was informed that I don't have airtime to make a call. I tried installing other applications on the phone but I couldn't because the data I was.told I'd get had been depleted. On Tuesday the 23rd I called the same store requesting to speak to Esther as she was the one compiling the deal, I was told she's off duty. I had called the telkom call centre to ask about the contents of the deal I had signed up for. I was told that my deal.doesn't have 100 minutes to other networks as informed by Esther. So in the absence of Esther the telkom Express manager of Greenstone mall said that there was nothing they could do as they'd need to speak to Esther first so she could relate her side of the story. I was informed she'd be back on the 25th April and they'd give me a call after they've spoken to her. I waited until today, the 26th April and there was still no response from them. I called the store again and fortunately got hold of Esther. According to Esther, she doesn't remember the details of the information she provided me. I said to her I had a witness.on the day and I'm willing to bring the witness as I want this 100 minutes component of the deal as was advertised to me.on the 20th April 2018. She said she first needs to consult her superiors and then she'll give me a ring, this was at 11:45 am, 26th April. It's now 22:22 Thursday, 26th April and I still didn't get a call from that ****. I called the call centre again to enquire about the network service as I was could not have access to the Internet. I was informed that my data was depleted. I'm still shocked that 10gig of data can be depleted in one day. The consultant informed me.that the 10gig wasn't loaded and she will make.a request for it to be loaded. So basically I'm getting a deal that I cannot cancel even when I'm getting a third of what was advertised to me.