TELKOM AGENTS ARE PATHETIC

I have a Telkom contract and the contract was for two years, which will be in December.

On the 27th of October I received mail correspondence from HLENGIWE NHLAPO stating that I am eligible for a renewal. I refused to have one done and queried when my contract ends and about the way forward to cancel the contract. The agent firstly didn't respond for about TWO FREAKEN WEEKS. I then sent through a follow up mail and to my surprise the agent advised that I was out of contract and I was paying out of contract rates month to month. She advised I would need to call 081180 to cancel the contract.

About two days ago I called the number as advised and an agent, whose name I didn't get, assisted me nicely and explained the procedure to cancel etc. She had then advised me that my contract only ends in DECEMBER 2020. I then put through a 30 day notice period, which could have been done at the end of October already but could not because I was advised that I was out of contract.

I was so annoyed and asked why I was advised of something different. The agent on the call said to me, "Oh, the previous agent probably said this because they use this to renew customers". All calls are recorded by the way and this can be listened to by a senior if they so wish to.

THIS IS COMPLETELY UNPROFESSIONAL TO BE ADVISED TWO DIFFERENT DATES. THIS IS ALSO ********* AND ABSOLUTE BULLS#!T.