Telkom Agents are not trustworthy, they are selling lies to push the sales. Example Agent Michel in Sammy Marks

Early February 2024 I went to Telkom in Sammy Marks looking for a home internet and I asked them to check if there's a coverage in Glenway Estate. The Agent by the name of Michael **** to me and said there's a coverage. I trusted him and took the router, when I arrive at home It was on and off and most of the time it was dawn. So I took the router back within 7 working days he refuse to take it and said he forgot to do something at the back of the router and he said to me "now it will be fine". I believed him again and take the router only to find out nothing changed, so towards month end I took the router back to the store wanting to cancel the cotract with them. When arriving there the same Michael told me that unfortunatly they cant take the router beacause is already a month and I told him that I cnt take and pay for somthing that is not working and I gave him his router and left the store. after a week I called the Telkom call centre to cancel my contract with them. The consulted that I spoke to on the phone asked for my rasidential address and when I gave it to her she said it doesnt corespond therefore I must go back to the store and cancel it. To my surprise Michael use the wrong address meaning he was aware all the time that the's no coverage in my area hence he used the wrong address. I've escalated the matter, after doing so. Michael and his Telkom team went to Glenway(my place)behind my back take my house a photo and my street name and went to one of my neighbours to plug and check if its working. So I will like to advice all customer not to go to that Telkom in Sammy Marks, they are not honest to their customers. The router is still in their store and they are still debiting my money.