Telkom agent POOR service complaint

Terrible service from this agent (Zinhle Zwane) from TELKOM. Below is my poor experience and after the final reply, my conversation was ended from this agent with no FRIENDLY service as mentioned in the first line of the application. See response and response times with no human factor :(

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10:31:36 AM) (u'Francoise Meas',)> hello 10:40:14 AM) (u'Francoise Meas',)> hello You are currently being assisted by Zinhle Zwane 10:50:17 AM) Zinhle> Thank you for contacting Telkom residential billing chat , you are chatting to Zinhle, how may I assist you? 10:51:22 AM) Zinhle> Thank you for contacting Telkom residential billing chat , you are chatting to Zinhle, how may I assist you? 10:53:03 AM) Zinhle> Due to no response, I will be forced to release the chat; please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest the rest of your day . 10:53:26 AM) (u'Francoise Meas',)> hi 10:53:41 AM) (u'Francoise Meas',)> 'hellooooo 10:54:08 AM) Zinhle> Good day Francoise 10:54:12 AM) (u'Francoise Meas',)> oh hi 10:54:20 AM) (u'Francoise Meas',)> i have an account query 10:54:20 AM) Zinhle> How may i assist you ? 10:54:25 AM) (u'Francoise Meas',)> ye 10:54:32 AM) Zinhle> Are you the account holder, please verify your id number,service number ,full names and surname,email and physical address. 10:54:44 AM) (u'Francoise Meas',)> yes, 770********** 10:54:50 AM) (u'Francoise Meas',)> francoise meas 10:54:59 AM) (u'Francoise Meas',)> *** 10:55:11 AM) (u'Francoise Meas',)> 10 ****** street, ******** park ,kuilsriver 10:55:47 AM) (u'Francoise Meas',)> i was promised my credit on my account before the lockdown and has not received this as yet 10:55:57 AM) (u'Francoise Meas',)> please escalate to your team leader or manager urgently 10:56:31 AM) (u'Francoise Meas',)> this account was settled and closed then with over R1k in credit, which needs to be refunded 10:56:55 AM) (u'Francoise Meas',)> i was told back then it will take 10 working days, this was more than 4 months ago 10:57:20 AM) (u'Francoise Meas',)> Account no ***0:58:56 AM) Zinhle> Are you the account holder, please verify your id number,service number ,full names and surname,email and physical address. 10:58:57 AM) (u'Francoise Meas',)> ??? 10:59:13 AM) (u'Francoise Meas',)> are u still there 10:59:23 AM) Zinhle> Are you the account holder, please verify your id number,service number ,full names and surname,email and physical address. 10:59:27 AM) (u'Francoise Meas',)> yes 10:59:46 AM) (u'Francoise Meas',)> i gave you all this in above?? 11:00:39 AM) (u'Francoise Meas',)> Zinhle?????????????????// 11:01:52 AM) (u'Francoise Meas',)> Zinhle Zwane???????????????? 11:02:52 AM) (u'Francoise Meas',)> are u still there????????// 11:03:25 AM) (u'Francoise Meas',)> please answer, as i will escalate this conversation further within Telkom Management Services 11:03:53 AM) Zinhle> I am requesting for the details because i do not receive them 11:04:00 AM) Zinhle> Are you the account holder, please verify your id number,service number ,full names and surname,email and physical address. 11:04:41 AM) (u'Francoise Meas',)> yes, Account no ***,770*******, francoise meass, 10 **** street, kuilsrver 11:08:16 AM) (u'Francoise Meas',)> r u still there? 11:15:38 AM You: hello??????????????????/ 11:17:51 AM You: ????????????????????????????????? 11:18:55 AMZinhle: The dispute is still being attended francoise