Telkom Agent Bad Attitude

<p>Received a call from telkom today Sat 13 May 2017 9:13am asking me how is my adsl service. I explained to the agent (Josh) that my line speed is very bad and I have very bad attenuation on the line. He instructed me to contact my ISP Axxess please. I asked him why, and the only thing he could reply was that this is a problem with my ISP Axxess. I asked his name and he said it was Josh speaking. I told him Josh, I appliad for a 10Mbps adsl line with Telkom and I can clearly see on my router downlink that I only have an 8Mbps line, can you please explain to me why I dont have a 10Mbps line and he kept saying please contact your ISP. So I explained to him I am with Axxess and I have a capped business package which is unshaped and unthrottped so they do not limit line speeds to the package. He then mocked me and told me : "Sir your problem is that you think you are the engineer," That was his exact words and then dropped the phone in my ear. This past week I have seen another side of Telkom. Will start looking for alternative means of internet. Unnacceptable. Josh, you are part of what is wrong with Telkom, shameful. </p>