Telkom AGAIN SUCH A POOR PERFORMER

<p>Telkom order no. ********** 45</p> <p>On Sat 7 Jan 2017 I app**** at the Potchefstroom Telkom office for an ADSL line to be installed in Potchefstroom. The Telkom system was not available on the day and I was promised that I would get a phone call in the following week confirming the date of installation. I heard nothing in the weeks to follow.</p> <p>On Fri 20 Jan, I drove from the Vaal Triangle to Potchefstroom to enquire about my application of which I was informed that there was no application on the Telkom system. I started the application process again at the Potchefstroom Telkom branch.</p> <p>On Wed 25 Jan at 13:08, I received my first of sixteen SMS messages stating that Telkom confirm my ordering a telephone service.</p> <p>On Mon 20 Feb at 12:48, I received my first of many frustrating non committed confirmations of when the actual installation will take place. The first date as per the SMS is ********** 6 between 07:30 and 16:00.</p> <p>On Thu 23 Feb at 09:22, I received the 2nd SMS stating that my order was scheduled for ********** 8 between 07:30 and 16:00.</p> <p>On 28 Feb at 07:38, I was notified that a Telkom technician was dispatched to install the telephone line on the day. The technician (cell no 081 ********** ) did arrive at the premises. He could not sort the installation as another team had to investigate and install a new line to the premises. On the same day at 11:09, I received another SMS stating that a technician was dispatched.</p> <p>On Thu 2 Mar at 15:20 and again at 16:16, I phoned the first technician (cell no 081 ********** ) to find out what the status is. At 16:13 I received a SMS stating that a technician was dispatched. At 17:21, I received another SMS stating that the installation will take place on ********** 03. </p> <p>On Fri Mar 3 at 07:09 I received a SMS stating that a technician was dispatched, at 12:49 and again at 13:25 SMSs were received stating that a technician was dispatched. At 07:23 I was travelling to work when I received a phone call from a technician (cell 081 ********** ). At 07:56 I returned the phone call, the technician informed me that he has gone to another site and will be back later in the day. At 12:50 I made another phone call to (cell 081 ********** ) with no answer.</p> <p>On Mon 6 Mar at 06:53 and at 06:57 I made a phone call to (cell 081 ********** ) with no answer. At 07:30 I received a SMS stating that a technician was dispatched. Nobody turned up at the premises. </p> <p>At 14:04 I made another phone call to (cell 081 ********** ) on which the technician informed me that he is not at work for the day. He would request the call the next day and attend to the call. </p> <p>At 16:23 I received another SMS stating that a technician was dispatched. At 18:10 I received another SMS stating that the work has been rescheduled to ********** 0.</p> <p>On Fri 10 Mar I awaited Telkom’s technician to commence with the work as was communicated on 6 Mar. Nobody from Telkom contacted me. I phoned 10213 to confirm my contact details and that my cell number was given to the technician before he travels to the premises as he had to give me reaction time to get somebody to open the gate. NOBODY TURNED UP FOR THE DAY. At 16:23 I received another SMS stating that a technician has been dispatched.</p> <p>On Sat 11 Mar at 11:34 I received another SMS stating that the installation for the order has been scheduled now for ********** 3.</p> <p>Taking all of the above into account, thank you to Telkom for such absolutely poor service. Telkom is incapable of communicating in time before arriving at a premises and also not able to stick to the scheduled date to do the work. Telkom did not even notify me of them not going to do the work on Fri 10 Mar. People was arranged to open for Telkom just to sit the whole day again waiting for Telkom not pitching. The question is are you capable of doing the work? Can you communicate to your clients? Can you communicate in time? Telkom do you want to do business? Telkom when will you do this job as I take that this job was scheduled for 10 Mar being a priority #1 for the day. How can a priority #1 job now be rescheduled to ********** 3? What other job is taking priority above this job? Do you understand what it means to commit a date to a client? Are you going to do the job before Christmas 2017 or even 2018? How can you send a SMS after 16:00 of a day stating that a technician has been dispatched if your SMS states that you work from 07:30 to 16:00. </p> <p>I have driven 400km to try and assist, but Telkom is not interested in clientelle. Shame on you. </p> <p>If I have a choice when fiber arrives, Telkom, YOU WILL NOT BE THE CHOICE. </p> <p> </p>