Telkom, again, messes up contracts!!! Poor service and *****ing money!

My mother cancelled her Telkom wifi contract on 28 June 2017. She followed all the steps she had to.

She went into the 20 day notice period. That means that her wifi got cut off on 17 July 2017.

The wifi got cut off, but a year after they are still debiting her bank account.

If Ishe tries to reverse the debit order, she has to pay R200 to Telkom and FNB charges R22. That means she pays R222 per month for a service she is not receiving anymore.

FNB says they cannot stop the debit order as the contract is between the account holder and Telkom. They claim they cannot do anything on their side.

Who is going to give back her money and why is this STILL not resolved?

Someone needs to take care of this as I am sick and tired of this nonsense and of the fact that my mother is being *****ed by Telkom.

I need feedback!