Telkom AGAIN Living up to their bad service

I app**** for a Telkom line about a month ago . Still to dateTelkom has not even sent me an sms to verify installation . When we followed up with the Middleburg Mpumalanga branch they told us that we had to wait another week . approximately a week later and this is just a week short of a month , we are told to come back the next week. Upon calling the call centre that very same day we find that the installation as scheduled for the 17 th ..exactly a month now since the application. On the 17 th April we called telkom to find out why the line was not installed . They say the system kicked it out to the 27 april with no concrete reason . To date i cannot get conclusive answer from telkom. Further more i find that my query that was escalated was also closed and why am i not surprised that no one had the decency to call the customer, me to inform me that the query was closed and that nothing was going to be done about it.!!! What type of service is this . It is as if they do not wish to have customers at all. Are there no project managers in telkom , how can they be this dis-organised. For a telecommunication company they have a lot to learn about communicating !!