Telkom Again! Even after I rate their poor service no one calls.

Telkom deserves a rating less than 1 if it were possible. I have resorted to reversing a ********** debit order of R3700 when my normal contract is R900. I initially got debited R2500 and I thought it's a mistake, it didn't go through. I went to the store to ask why it's happening they referred me to billing saying they can't help. I called and the first agent Ayanda drop the line after realizing she cannot help. I called again spoke to Thobeka Cele, she said the issues are due to a sim swap gone wrong. Asked her to call her manager, that was on the 4th of April. To date I am waiting for her manager Nokuthula Nogozo to call me.

I went to Telkom Gateway again today and they referred me to billing again. The lady at least found the source of the erroneous amounts on the invoice. My phone was ****** on the 1st of January and obviously they were closed so couldn't block anything. I eventually spoke to someone on the 3rd of Jan so I can submit a call. I have resorted to reversing this debit and will continue to do so until a competent person calls me to resolve this query. I will never pay more than the amount I agreed to.