TELKOM AGAIN AT ITS BEST INCOMPETENCE!!!

I had a data line which I tried to cancel end Nov, 2017 for end Dec. 2017. emailed my document with my id to the correct department as I know the procedures as just the previous year I battled like hell to get my folks line cancelled as they sold their house and moved in with us. so see,...again the same ****! I had to visit the branch again now 4 times . all in vain and to top it all they bill and double bill me now. You see, before I had decided to cancell we moved from a rental house to one we bought with my folks to take care of them. that's where it all went wrong. it seems like they cannot do a pure and simple move of a line without *****ing that up too. all of a sudden my billing was wrong and all thought they told me that I did not need to pay for a line move as there was a line already in place. Now I am being billed for all sorts and also R610....for the move. I have confirmation of a null balance sheet of when I confirmed my move. I have been double billed for Nov 2017 and the said on a telecon that the reason for that is because my payments for October did not go through, yet I have proof on my bank statement that it did. I have also been billed, added an extra thousand rands per month for every month thereafter...for DEC2017, Jan 2018 AND FEBR. 2018 ......HOW IS THAT FOR DOING SUMS !!!! PLEASE AS I HAVE PROOF THAT I AM NOT AT FAULT, CAN SOMEONE ASSIST WITH THESE BOMBARDING IDIOTS PLEASE???? I CANNOT BELIEVE THE INCOMPETENCE!!!!

I WILL REALLY APPRECIATE THIS.

REGARDS ANGIE