Telkom Again

I called on Friday the 8th Jan to upgrade my Adsl line to 10 Meg. They did the upgrade on Friday at about 3pm. When I got home the line was down. I called billing support and they said that the upgrade was still underway. At 7pm,the line was still down so I called tech support. They assisted by dropping the line back to 4 Meg. Yday the line was upgraded to 10 Meg, I had to call support and gave it dropped again. The lady I spoke to said that it will not happen again. I got up this morning and I see that the line is down again. I called the tech support, it took me 25 min to get through and when I did the technician told me that it was set to 10Meg.the guy was rude with me so I asked for the manager. He put me on hold and I held the line for another 10 min without anyone picking up. I am trying to get hold of support again at the moment, been holding for 15 min. This is ridiculous, looks like every time I want to use the Internet at home I have to call support. This is just like telkom's service, don't know why I was so surprised when it's happening to me. <br> I am also willing to bet that they are going to charge me for a 10 Meg line this month