1 reviews | Active since Nov 2015
Telkom again
I handed in a notice of re-location of a business line on 13th Oct to Tertius at Telkom Walmer Park. As it was a different prefix what they would do was to give me a line and anyone who dialled the number would be forwarded to the new number. This would serve as an interim fix whilst the number was being re-located.<br> <br> After a week with no confirmation or notification I returned and was assured by the same Tertius that he had it under control and it would definitely be done on the 28th October. The date came and went. I had now moved premises and my business did not even have a phone line. An SMS received the previous day (27 October) stated the projected date (my first notification) was now 26 Nov. An identical SMS on 28th Oct stated the installation date as 20 Nov.<br> <br> I returned and spoke to Mickey. He sent off an email and said if I did not hear anything by Monday 11am I should return. I returned on 02 Nov. Mickey was off sick, Tertius was too busy to speak to me.<br> <br> An SMS on 20th Nov - A technician was on the way. A lie.<br> An SMS saying the same thing the next day. Also a lie.<br> <br> Final insult - Date moved to 01 Dec. This is the short version. Later the call centre story!
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Luleka
Telkom Social Media Team
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