TELKOM AGAIN!

I wrote previously about my Samsung A-9 that I have been ****** and about the struggle I was experiencing getting hold of Finrite insurance. Well, I eventually got an email and dealt with Danielle who was very helpful and shed light on the fact that the Samsung was NEVER insured! Thank you for that Danielle.

This came as a shock to me because I can clearly remember when I upgraded from I-Phone to Android the lady at the walk-in centre advised me to take out insurance, which I did, AND signed for, hence the deduction every month.

I went into the walk-in centre and was assisted by the very charming Mitchell Le Roux, who said that the mistake does not lie with the insurance company but with Telkom. The moment the upgrade took place on the upgrade date, the insurance were supposedly to change automatically to the Samsung. That NEVER happened and I am still paying insurance according to Finrite for the I-phone...

Mitchell sent an email in my presence and said he would get back to me with feedback. I really will not recommend Telkom as a service provider for anyone. Their data plans are the only thing that is attractive, furthermore their service sucks. Mitchell, you need to find another place to work because your talent will be so much more needed at an industry that actually tries to solve their clients problems. Keeping in mind that I still have not received any feedback yet...I will just wait and see if Telkom disappoints again...as usual.

Then I have been trying to get my deposit back from Telkom for three months now and I still get emails with statements owed. The amounts ranges between R19.00 and R50.00, really now, when does it stop. However, I have commend their Facebook page, the guys on there do reply and sometimes there is positive results, but what can they say? Qouting : "Hi Bereyldine, dispute ref ***3 have been logged for the deposit refund, our credit management department will be in touch for feedback. ML" I posted on messenger on the 08th Feb 2020 and only receive above mentioned quote today at 11h43.... the reference number from Mitchell was ***3....