TELKOM AGAIN

I would just like to get my account rectified with Telkom. Ever since I moved to her house in Mindalore I have been having endless problems with my internet line either being very slow of which I was logging calls for they say its rectified of which it isn't I even got tired of calling them about it.Then In February my line was switched with someone else when I called my number someone else answered the phone and I couldn't use my internet aswel. I haven't been credited for this.It doesn't seem like Telkom takes peoples issues into consideration but they just want to debit your bank account without any hassle. I have ref ********** 7 for the switched line. As for the speed is another story and faulty lines in the area was absurd. But Telkom can trace all calls I have made regarding this line. I since moved from that property end of February 2019 and am now residing in another house prior to this my line was suspended as I didn't pay the account because I am being literally ****** as my line never worked properly since I relocated my line to Mindalore. Then I am still being charged for the line as if Im using it Im not even in that house but I got billed R800 added to the existing bill of which I think is day light *******. when I called regarding this they said I cant cancel because my account is suspended. Seriously so until I pay the account I will still be billed instead of them stopping the account and let me pay for what I had used. I am intending of using another service provider as this is ridiculous and will have to go to court about this behavior.Telkom is making money in the incorrect way and the service is very bad.