Telkom AGAIN!!!!

I am joining the many unhappy South Africans dealing with Telkom. I have been a customer of theirs for many years and decided recently to once again upgrade my line. Firstly it took them a month to actually open the line to uncapped. Then it took another week for them to figure out the modem was faulty. So now I'm using my old modem. I had to take the new one to a shop to test and after 45 min I phoned customer services to complain that I'm standing in a shop and no one is helping me I even began to believe i was invisible. On the customer service line I expressed my extreme u happiness with telkom without cursing or swearing only to be told I'm rude and have the phone put down in my ear. (No I'm not even joking). Now I have been told by the next person at customer services to phone and ask for them to collect the modem from my house so it's another 1 hour holding for some one to answer, only about the 15th time this week. No I'm being told to go back to the shop. I have told telkom to come fetch their stuff and leave but they won't do that either. I am so frustrated! Please people never install a Telkom line because once they are I the door they will never leave and they have you for ever. They take your money and don't deliver.