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susan T

1 reviews | Active since Nov 2012

20 Sept 2017, 17:20

Telkom again

Loaded 500gb midnight surfer on 9.8.2017 at rosebank mall. Instead of depleting the 500gb after 1st Sept , my contract data defaulted and is depleted. Despite my frequent requests to reinstate my contract data, I am notified that night package did not exist?? I repeat please reinstate my contract data. Thanks

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Replies (1)
Telkom
Telkom's reply21 Sept 2017, 11:04
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,