Telkom again

I hope for the day where I can deal with telkom without having to complain. I app**** for an upgrade and was contacted on monday, tge upgrade was approved and I was advised that I would receive an email right after to confirm all the details. I still have not received any email and there are no details of the order on the website. I have been calling all morning trying to get feedback, transferred from one departement to the next, only to be kept on hold. I dont have the time to sit on hold dor something Telkom should have done in the first place. I dont know why i was so stupid to take this contract with Telkom. I should just cancel everything. Can someone please get back to me