Telkom Again
<p>I had an invoice of R1436.90 for April 17 - of which I paid R1437 on the 25 April 2017. Till now 09 May 17 they claim they didin't received the payment and my line is closed. I have been calling them since the 02 May 17 to check this transaction.</p> <p>One of the consultants told me that it takes 72 Business hours for the payment to reflect, I said that is three days and she said they count it on 9 hours business days.</p> <p>I am very frustrated with Telkom,</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
09 May 2017, 14:17Hello motlalepula-albert-lephoko
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply09 May 2017, 14:17
Official
Hello motlalepula-albert-lephoko
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
10 May 2017, 13:17I haven't received any feedback from Telkom, I called the call centre today at 11:55 - I was told to the line and after 10 minutes the phone was hanged up.
's update10 May 2017, 13:17
Reviewer Update
I haven't received any feedback from Telkom, I called the call centre today at 11:55 - I was told to the line and after 10 minutes the phone was hanged up.
Telkom's replyOfficial
11 May 2017, 11:35Hi Motlalepula ,
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2017, 11:35
Official
Hi Motlalepula ,
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
15 May 2017, 14:49I haven't received any feedback from Telkom till date........
's update15 May 2017, 14:49
Reviewer Update
I haven't received any feedback from Telkom till date........