MM
Marshall M

1 reviews | Active since Feb 2017

05 May 2017, 13:11

TelKom....again.

<p>So....The Good folks at Telekom are back at it again with 5 star service!...not!</p> <p>It started when telkom deducted 899 from me on the month of February repaid 500 back on at the end of that month because that's how much they over deducted by....and for April the debit order didn't go through...I called to find out why and I was advised that they had "issues" but they will double deduct and nother make a manual payment asystem an option...as promised...The double deduction went off but now the services were canceled on the 19th...and my account was sent to collections....let that sink in a bit.</p> <p>Deduction went off on the 25th April 2017 And on 5th May 2017 still no services I have called them stating my case to their undertrained staff everyday since the cancellation being passed around and having my call cut and when I ask to speak to the Manager he or she is never in the office....listen to the calls from this number for the last 5 days ********** I guarantee! </p> <p>Why do I still not have services?</p> <p>What will then happen to the data I had when you unjustly disconnected me?</p> <p>I am paying for services I am not using?</p> <p>**** you Telkom. Sincerely from the bottom of my heart like **** you.</p> <p>I want what I ****ing paid for...why must I suffer for your mistakes you won't account for?! </p> <p>Case: ********** 4<br /><br /></p>

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Replies (2)
Telkom
Telkom's reply07 May 2017, 09:49
Official

Hello Marshall1990

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply08 May 2017, 10:46
Official

Good Morning

please be advised that the account has been updated and there is only the current balance on the account, you need to forward your cancellation form to *** for assistance with cancelling the contract.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,