JT
Jerome T

1 reviews | Active since Jul 2010

21 Feb 2017, 10:25

Telkom Again!!!

<p>I run a business from home and therefore rely on a my home landline and ADSL to be operational 24/7 - 365.</p> <p>Every few months Telkom seems to have issues with their server in my area, which results in downtime of my services for weeks at a time.</p> <p>Their call centre is nothing short of "a glorified complaints hotline", as they spew out the same old "our technicians are working on it" script.</p> <p>The resolution to their issue is literally costing me thousands of rands every day, as I utliise Telkom's services for business purposes.</p> <p>Is there any other service provider who can compete with this blatant monopoly? As I have thought of moving over to say M-web, though they utilise Telkom's lines and resources.</p> <p> </p> <p>Facebook, Twitter, where do we complain to get tangible resolutions?</p>

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Replies (3)
Telkom
Telkom's reply21 Feb 2017, 13:16
Official

Good Day

Thank you for making contact with us.

Your fault has been escalated to our dispatch team for feedback. We can confirm a network fault has been logged in your area.

Our techs are actively working on resolving the issue

Regards

Telkom Social Media Team

Bronwyn Davids

Best regards,

Telkom
Telkom's reply22 Feb 2017, 08:34
Official

Hi,

we have escalated your fault to the dispatcher to arrange an available technician to attend to the fault.

Regards
Garreth
Telkom Social Media Team

Best regards,

JT
Jerome T's update28 Feb 2017, 08:19
Reviewer Update

Since feedback from Telkom was received stating that a technician would be dispatched, I am yet to receive even a phone call regarding my issue.

UNEXCEPTABLE!!!!

I am losing business & money daily!

Can someone, anyone please attend to my issue & not just post a reply!