BN
Berdine N
1 reviews | Active since Jul 2012
15 Feb 2017, 08:04
Telkom Again
<p>Our Telkom landline (and ADSL line) have been down since 8 February. Fault ********** 54. We received an sms that the problem will be resolved within TWO working days. It has been a week, still no telephone or ADSL line at home. We have received an sms afterwards saying that the problem is still at hand, still no solution. My main concern is my ADSL line. I deplete all my mobile data during this time, an expense I cant afford on top of the ADSL which I was ALREADY paying for. My phone and ADSL line were also down during December, it was fixed a day before we went on leave, the 22nd of Dec. It is not even the 22nd of Feb and it is down again. Our line has been down 4 times over a 12 month period for approximately 2 weeks at a time. Which other service provider gives you 10 months of service whilst paying for 12 months? I have to reach out to Hello Peter EVERY time I want my Telkom problem to be resolved, it does not clear up by itself. (You can follow my history on HP). How can I continue supporting a service provider who is NOT focussed on resolving their clients' problems? I don't mind paying for an ADSL line, I mind paying for something which is DOWN most of the time, which results in me incurring additional expenses to use my internet and email.</p>
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Telkom's replyOfficial
15 Feb 2017, 09:50Hello Blackbessy
As per our email correspondence, unfortunately the fault has been caused by theft.
This theft involved seven SDC’s ( street distribution cabinets) and a 200 pair direct feed to the distribution pole.
There were more than 10 cables cut.
Our technicians are currently attending and the estimated time of repair given is the 22nd February should no further problems arise.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply15 Feb 2017, 09:50
Official
Hello Blackbessy
As per our email correspondence, unfortunately the fault has been caused by theft.
This theft involved seven SDC’s ( street distribution cabinets) and a 200 pair direct feed to the distribution pole.
There were more than 10 cables cut.
Our technicians are currently attending and the estimated time of repair given is the 22nd February should no further problems arise.
Regards
Noleen
Telkom Social Media Team.
Best regards,
BN
Berdine N's updateReviewer Update
28 Feb 2017, 08:04THE PROBLEM HAS NOT BEEN RESOLVED. It is the 28th of February already. We received an sms reporting that the 'outage' in our area has been resolved. WE still don't have service on our telephone line or adsl line. It has been exactly 20 days today. We have phoned and reported in again on Friday and on Sunday, still no movement. What/who do we blame it on now? There is just no end to the problems with Telkom, then they have the nerve to advertise new products! I had to recharge my mobile data on all my devices THREE times already as I am dependant on the emails and internet, yet no solution!!
BN
Berdine N's update28 Feb 2017, 08:04
Reviewer Update
THE PROBLEM HAS NOT BEEN RESOLVED. It is the 28th of February already. We received an sms reporting that the 'outage' in our area has been resolved. WE still don't have service on our telephone line or adsl line. It has been exactly 20 days today. We have phoned and reported in again on Friday and on Sunday, still no movement. What/who do we blame it on now? There is just no end to the problems with Telkom, then they have the nerve to advertise new products! I had to recharge my mobile data on all my devices THREE times already as I am dependant on the emails and internet, yet no solution!!