BN
Berdine N
1 reviews | Active since Jul 2012
19 Dec 2016, 17:45
Telkom again
<p>I reported a fault on my telephone and adsl line on 12/12/16. ***. I received a call from Telkom on the 14th and a visit to my home on the 16th! The technician said its an underground cable fault he will give it over them! Its the 19th today! No telephone line. No adsl, no internet! My mobile data costs me a lot and has almost been depleted! I cant be on leave without internet and a phone over the festive season! Never do we get refunded for our expenses for extra data when the lines are down! Can we get some action before the public holidays start?!</p>
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Telkom's replyOfficial
20 Dec 2016, 07:53Hi Blackbessy,
Thank you for making contact with us.
This response confirms that your query is being attended to and feedback will be provided to you.
Your reference number:AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply20 Dec 2016, 07:53
Official
Hi Blackbessy,
Thank you for making contact with us.
This response confirms that your query is being attended to and feedback will be provided to you.
Your reference number:AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
BN
Berdine N's updateReviewer Update
22 Dec 2016, 08:50My telephone line was restored two days ago and my ADSL line restored last night. Thank you so much Telkom. Really a qualified person Sello who restored our ADSL line last night. Professional and friendly. Telkom can do it, they should'nt wait for Hellopeter reports, manage your faults better and send qualified people to fix the lines. I am happy!!
BN
Berdine N's update22 Dec 2016, 08:50
Reviewer Update
My telephone line was restored two days ago and my ADSL line restored last night. Thank you so much Telkom. Really a qualified person Sello who restored our ADSL line last night. Professional and friendly. Telkom can do it, they should'nt wait for Hellopeter reports, manage your faults better and send qualified people to fix the lines. I am happy!!