Telkom.... Again

Telkom Agin. Telkom keep on suspending my mobile account even though it was paid and up to date. In July my ex husband used the wrong beneficiary number and the line was suspended. Afer numerous emails,phone calls and visits to the bank it was corrected and the line was reconnected. He paid late again this month, but it was again reconnected. Now it has been suspended again, because of the mix up with the beneficiary number WHICH WAS SUPPOSED TO HAVE BEEN SORTED OUT. After all, the line was reconnected after I sent all the requested documents through to payment allocation (bank statements showing payment with the wrong beneficiary number.) So I went to our Telkom branch in George, which by the way is the BEST branch. These guys are always efficient, helpful and friendly. Anyway, after a long wait they also told me that Junes account wasn't paid,but it was. That was paid in July with the wrong beneficiary. So now we're back to square one. I was told someone would contact me, but so far I have not received any phone call yet. Sometimes it seems as if Telkoms employees don't know what the others have or have not done. It's a complete mess and not functioning effectively. Also, the Covid19 is always used as an excuse. If this problem is not sorted out I will have to cancel my contract. PLEASE, TELKOM, LOOK INTO THIS MATTER. I AM SICK OF PHONING AND SENDING EMAILS AND DRIVING TO THE MALL TO STAND IN QUES FOR HOURS.THANK YOU.