1 reviews | Active since Apr 2016
Telkom after sales very poor
<p>I used to have a 4MB telkom ADSL line and decided to take up Telkom's latest offer of a 10MB line.</p> <p>Last week Monday I received confirmation that the line has been upgraded to 10MB. When I did a speed test, I noticed that the line speed is still on 4MB. I phoned Telkom and the agent did a few tests which did not change the 4MB speed. He logged a call for a technician to attend to the problem. Last week Friday a lady phoned me from Telkom, telling me to test the line again, but not on WIFI as there is a difference is speed between WIFI and LAN. I found this very strange but completed the test only to find that the speed is still 4MB. What frustrates me is that Telkom closes the problem on their side every time even when my problem is still not resolved. On Saturday I phoned Telkom again where the agent said a technician will call me. It is Wednesday today and needless to say no call from Telkom and the problem still exist.</p> <p>All I want is to get the service that I am paying for.</p>
So it is the 13th of February today and two weeks later without any resolution.
Also still no feedback or a call from Telkom.
So it is the 13th of February today and two weeks later without any resolution.
Also still no feedback or a call from Telkom.
Another 11 days later and still nothing...
I need the Chief Operating Officer to contact me, as it is clear that there are major Customer Services process failuers and gaps at Telkom. This requires senior management's attention.
This is totally unacceptable as even the media complaints office is not responding or attending to this complaint at Telkom.
I also expect a discount as I have been billed for a 10MB service but I have only received a 4MB service.
Another 11 days later and still nothing...
I need the Chief Operating Officer to contact me, as it is clear that there are major Customer Services process failuers and gaps at Telkom. This requires senior management's attention.
This is totally unacceptable as even the media complaints office is not responding or attending to this complaint at Telkom.
I also expect a discount as I have been billed for a 10MB service but I have only received a 4MB service.
13th of March and still nothing from Telkom.
Problem STILL NOT RESOLVED after numerous escalations. Even worse, one of their technicians "accidently" deleted my profile, so now for more than a week my adsl line has been dead.
Worse service experience I have ever had.
13th of March and still nothing from Telkom.
Problem STILL NOT RESOLVED after numerous escalations. Even worse, one of their technicians "accidently" deleted my profile, so now for more than a week my adsl line has been dead.
Worse service experience I have ever had.
This matter was handled by Ashley Jacobs and he and his team really did a good job at getting this complaint resolved.
This matter was handled by Ashley Jacobs and he and his team really did a good job at getting this complaint resolved.