Telkom - After sales /service is totally pathetic

Hi,

My internet is down from the 17/04/2025 . I called a Telkom consultant and she advised that we need a technician. Due to this, I didn't stop there but continued calling the telkom helpline for assistance . Friday, the next day , I called a consultant at 11 am and they also escalated the issue. Friday afternoon around 5pm and 6pm I called the 7th or 8th consultant that managed yo get me connected. It was fine and Saturday , I went out with my family for few hours, upon my arrival, Upon my return it was back to square 1. I called 3 consultants after this and was contacted by someone from Telkom Faults Technician around 15:18 and she assured me that I will get a technician the following day which is today the 20/04/2025. Today the 20/04/2025, I called 3 consultants and no joy and no technicians called or came through.

I am currently paying R774.82 pm and have never defaulted on any payments . So why am I left to experience poor Telkom after sales service. Why are all the top directors , COO, CEO,CFO collecting fat salaries that we pay for and when we need someone to resolve an issue , there is no contact but the call centre's who are a third party and can't do much. You top Telkom management are a bunch of pathetic leeches who live of us but can't even make a positive difference in our lives. My kids are currently studying and do not have access for the 4th day.

Thus problem started with an *********** Telkom technician that arrived in our area to do a new installations 2 doors away from my address and did something to damage or create and issue with my service/Fibre line. My wife alerted him that something is wrong and we have no connection. Exactly at the time ge was at thr top of out Telkom pole. The idiot said he is coming back to check but did his connection for the other neighbour's and went away.

Telkom , please don't drown in your pathetic state but assist where your clients and customers are needing your support.