Telkom after sales is pathetic

I have a 2 year LTE uncapped at 10mb per second wifi contract with telkom from Feb or March 2019. Telkom LTE base stations down since November 2019. Logged an incident February 2020 as it was running at 2- 4mb and was told theres nothing they can do it will take up to a year to fix. My husband obviously not happy called back a few days later and they asked if we wanted to cancel. He said he will call back as its my account and I was not with him at that time. I have been calling since then (March/April) requesting to cancel and someone is still calling me back.mind you we are in August now. I've been calling every 2 weeks or so. And every time they say they gonna call me back. Or the technician needs to come out. Okay June requested to cancel online and was told the technician must come out to test then it can be cancelled. *** that's what I've been waiting for!!!! I say okay. Irritated. Called back a few times and was told theres nothing they can do until the technician comes? It's taking him half a year? I have since unplugged my router and going to just cancel my whole debit order from my side(sadly includes my phone but desperate times call for desperate measures and probably mess my credit score up!?). My bill is nicely over R1200 and I suppose drag it out as long as you can hey? I'm just an individual who can't do anything? PATHETIC service. Will never take anything out with telkom again. Lost me as a customer. Also going to post this **** everywhere