Telkom after sales does not exist

I was contacted on 3 May to upgrade our current wifi line to fibre. We agreed to a package and received a router but to date nothing has been connected or activiated. We have phoned on several occasions but no one is prapared ot help us. We have also been told that we have to give 30 days notice to cancel our existing line which is ridiculous since I can't use both at the same timme and upgrade is exactly that, a change of package not 2 running at the same time. I want to cancel my existing lien as well as the new (not activated) package. I will return all debit orders and find anotehr service provider. Never dealth with a more *********** company. Snet from pillar to post!!!