Telkom_A|_s Customer Service is Putrid

I called Telkom on Monday 3 August 2015 to order a fixed telephone line. I was assisted by Brian Smith who firstly assured me that the line will be installed between 7 to 10 working days secondly that I would receive an SMS confirming my order and providing me with a reference number. It is now two days later and I have still have not received that SMS. I decided to contact Telkom to follow up on the above. I got through to Happy Dlamini, who was not able to assist me. Instead, she sounded very uninterested in my query and she kept on muting the phone while I was trying to explain my situation to her. As a potential Telkom customer I am not even sure if continuing with this contract is such a good idea because if this is the kind of service you offer new/potential customers I can't help but wonder how you treat you existing customers.