KP
KPishere P

1 reviews | Active since Sept 2012

03 Nov 2015, 08:33

Telkom advertising phones they have no stock of!

I have been trying to take out a mobile phone contract with Telkom for 3 weeks now. They advertise the Samsung Galaxy S6 Edge Plus 32 GB on a Completely Unlimited contract for R1,499 but they haven't had stock of this handset for THREE WEEKS (maybe longer but three weeks is how long I've been trying) - which is how long I've been waiting to transfer from my current provider. <br> <br> I visited the Telkom store in the Pavillion shopping centre on 12th October 2015, taking all my required paperwork. I was first told it would be 2 days before they have stock. Now each time I ask (and they never bother updating me first), it's next week and then maybe two weeks more. I even called Telkom Direct to ask about this and no Sales Person ever called back.<br> <br> IF YOU DON'T HAVE STOCK - DON'T ADVERTISE DEALS FOR THAT PHONE. IT IS MISLEADING, FALSE ADVERTISING AND NONE OF YOUR COMPETITORS ARE DOING IT. YOU CAN'T SELL OR PROMOTE SOMETHING YOU DON'T HAVE.<br> <br> Getting really cheesed off with the false advertising, the lack of customer service - is this what service is going to be like if I ever get to take out a contract with you????

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Replies (1)
Telkom
Telkom's reply03 Nov 2015, 08:45
Official
Hello KPishere,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM163700.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team