telkom advertising false ads and no interest

I signed up for a new contract with telkom for the Samsung A7 and I was told that I will only receive my phone in about one week.it is going over one month now and telkom calls me 2 days ago to inform me that they will not be getting any more stock of the Samsung A7 . I have already cancelled my existing contract with cell c to join telkom last month and now I am still waiting . I have also taken a family member to sign up for the same contract and now we both are just waiting like idiots for the phones . I have called Samsung to find out why they are not supplying telkom with the Samsung A7 and they told me that it is telkoms responsibility to get me the phone even if they must get it from another network provider . all of the other network providers have the Samsung A7 in stock . between me and my family member we have got 4 contracts with telkom and as a loyal customer,I feel that telkom should have much better customer service skills and make sure that the customer is satisfied.this is definitely not the case as telkom just sits back and says that there is nothing they can do . I have even asked them to remove the adverti*****t ad regarding the Samsung A7 from the shop inside.