Telkom advertises but does not deliver

In September I app**** for Home ADSL / phone package. Was promised I would be phoned. Nothing. Went back October - found my application had been deactivated (!). Redid application. Finally installed on October 21 2014. No free month for late installation as advertised, but OK, finally got ADSL line. Went to get the mobile internet ****le that is part of the package at local Telkom branch - guess what? No stock. Promised I would be phoned. Silence. Went back. Still no stock. Promised again I would be phoned. It is now March 2015 and I still don't have the ****le with the monthly airtime that I am paying for. Branch tells me that none of the other branches have ****les - so clearly no one is getting them. That means that Telkom is deliberately selling its customers a package that they cannot deliver on. It's false advertising and they are ripping their customers off and they know it - and clearly they don't give a damn. It makes me furious to see the blanket advertising in the media - and yet they clearly have no intention of delivering on their obligations.