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Ilian M

1 reviews | Active since Jul 2018

26 Jul 2018, 20:06

Telkom ADSL/Fibre continues

After my review from couple of days ago, after receiving some sort of a response from Telkom, the saga continues. ADSL still not working properly and had to lodge a fault report. Yesterday a technician turned up just to confirm an issue which was recorded 2 years ago - part of the Telkom cable coming to the house needed to be changed/replaced. A day later, no report from the technician, no SMS or e-mail from Telkom. What a waste of time! I am wondering for how long will Telkom be playing with my nerves?

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Replies (2)
Telkom
Telkom's reply28 Jul 2018, 11:59
Official

Good Day

Thank you for making contact with us, Please send us a private message with your service number and fault reference number for our team to investigate and advise.

Regards

Bronwyn

Telkom Social Media Team

Best regards,

IM
Ilian M's update30 Jul 2018, 09:27
Reviewer Update
Hi Bronwyn, hope you can assist. My phone line is ***, the Fault *** After receiving the SMS , a technician came to look at the issue without informing us or making arrangements. No further SMS or communication has been received and as per the technician, the cable from the Telkom point to the house needs to be replaced. This was identified almost 2 years ago and nothing has been done yet. But the other issue is the Fibre installation, after phoning almost every second day no communication has been received and we really dont know what is going on. We have been bombarded by other providers but we have started the process with Telkom and do not feel wasting more time and nerves by switching which will probably lead to more frustration and pain. Can we please get this Fibre installation done! ***