Telkom ADSL Username & Password Sync issues

To Whom it may concern,<br> <br> We have a issue with our account, it has been down since Tuesday (29/03/2016),<br> there was a confusion on Telkom side regarding payment and our line was suspended, My wife who the account's name the contract is in supp**** a proof of payment and Telkom admitted that the account was wrongfully suspended and will re-instate the account with in 1-2 days.<br> <br> Since then the issue still has not been resolved and the call center keeps<br> on escalating the case but we have received may notifications and escalation numbers but know one seems to have a resolve.<br> <br> The most recent ref number is 567 021 194.<br> User name: [Email Removed]<br> <br> The guest details work and the light turns from red to green on our Netgear N300 router but our details will not be accepted and therefore does not grant access to the internet.<br> <br> My wife is on maternity leave and trying to work from home to earn the shortfall from UIF and this inconvenience is costing us money on data that we do not have, to work around Telkoms incompetence.,.<br> <br> Please can someone address the matter.<br> Kind Regards<br> Lee Goncalves