Telkom adsl upgrade failed - 10210 never answers!!

After months of failed attempts to change ADSL speed and get Uncapped. I even ordered a new service online. I finally joined the queue at Greenstone on Saturday. DISASTER.<br> My request was quite simple and one would think, quick and easy to sort out once you get someone from Telkom in front of you - but NO, it isn't.<br> <br> 1) He said the \system"would not allow him to change my stuff and that he was going to have to open a new ADSL.<br> 2) He said he was scared to cut off my existing service"