XF
Xzielda F
1 reviews | Active since Feb 2021
07 Feb 2021, 10:09
Telkom ADSL unavailable: Call unresolved
Logged a call on 2 Feb 2021 regarding a dead adsl line. No feedback from provider, cannot escalate the call on the app and have phoned various times where the call is not answered. I need this service restored urgently and have no means to contact the provider.
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Xzielda F's updateReviewer Update
09 Mar 2021, 13:39Finally got the call escalated after about 3 weeks of struggling. In all fairness, a large section of cables were damaged causing the outage. However, it should not have to take 2 weeks to assign the task to the proper department or to escalate for resolve. I have always believed in the company, I think the service delivery and electronic platforms need some fine-tuning.
XF
Xzielda F's update09 Mar 2021, 13:39
Reviewer Update
Finally got the call escalated after about 3 weeks of struggling. In all fairness, a large section of cables were damaged causing the outage. However, it should not have to take 2 weeks to assign the task to the proper department or to escalate for resolve. I have always believed in the company, I think the service delivery and electronic platforms need some fine-tuning.