Telkom ADSL to LTE- Don't do it!

Telkom migrated us from ADSL to LTE. Despite assurances that the cost will be the same and the package will be exactly the same as my ADSL package, I have been throttled to a 2mb line after 2 weeks- and I am paying MORE. They misrepresented themselves and I have been trying from Monday to resolve the issue. Promises to call back. Nothing. Their service is shocking. Their systems are isolated and nobody seems to know what the other are doing. They now want to charge a termination fee despite the fact that they misrepresented themselves and our contract has been breached by THEM. If I did my job as badly as them, I would be fired. Customer service apparently is not part of their mission statement.

I am not expecting them to respond to this complaint(as they just couldn't be bothered), but if I can save one person from this fiasco, I will be happy.