Telkom ADSL support incompetence

My home ADSL connection from Telkom have repeatedly failed over the last 5 months. The data connection has now been down for 7 days. My service provider Vox Telecom have made numerous attempts on my behalf to correct this problem without success. A Telkom technician arrived at my premised today and according to my family, declared that the problem as resolved. The problem is obviously not resolved and Vox telecom tested the line to confirm that the line was still down. Attempts to get the technician back to the site is a senseless exercise. As a IT manager, I find it extremely frustrating that NO SIGNLE PERSON AT TELKOM that I have communicated with seems competent to resolve this issue. HOW IS T HIS POSSIBLE!!!!!<br> The level of incompetence from Telkom ADSL support is epic!