Telkom ADSL SUCKS

My internet became erratic last week. I logged a call with 10210 (call centre takes forever to answer) and EVENTUALLY got to speak to someone. I received a reference number, then waited 2 days for feedback. I was told a technician would come to inspect the line. 2 days after this I got another call to say that my area does not support the package I have been paying for for the past 12 months and I must downgrade. Funny how the connection was pretty stable until last week when I logged the call. Stil no technician to actually check the line....<br> <br> Since then it has gone form bad to worse. Yesterday I called again to follow up, and I received an SMS to say the ticket was closed - NO SOLUTION and NO TECHNICIAN. I called again today to get them to reopen the ticket as the problem is NOT solved. I was told I would get another SMS confirming the ticket and that a technician would be along to inspect. Guess what, still no internet.....