TELKOM ADSL STILL WAITING!!!!!!!!!!

I am at thisstage very unhappy with Telkom. We have an uncapped ADSL line that we pay monthly. We have moved from one house to another. Before we have moved we contacted them to query service and availability of lines in the new area. They advised that this is 100% and there is no issues. It is now a month later we have paid for a whole month where we got no service, my husband keep on phoning and they keep on saying that they have booked a call and they will come today and still no one, I am dependable on this line as I work from home and now have to pay for an uncapped line which we do not have and I have to pay for data seperately to do my work. THis is unacceptable, when they want your money they do not hesitate in taking in but when they have to provide a service it is really ****..