Telkom...ADSL slow... or is it a money making ****

<p>ref telkomsa 2016/11/04 fault log on line<br />532CWK041116 - <br />2nd fault 2016/11/12 fault number 119CWK121116<br />Two weeks ago i upgraded my adsl line from 2mbps to 4mbps due to a slow internet assuming this will fix my speed, above are dates with login calls on my slow internet speed. Ever since the upgrade i have been monitoring my internet by speed test and discovered that for my 4mbps i get a speed of 0.73mbps to the highest of 2.35mbps at times most of the time its below 1.70mbps. On my first report my call was closed by a technician (Preston) claiming my internet has been restored. That same evening i got home i did speed test and my internet was slower under 1mbps, i phoned again and logged another call, every time i get asked to reboot my router as if that will help. On the second call a technician came out and said that he will report his findings and that something is wrong on exchange, a few days after the technician has been at my house I got a call from Ebrahim and he told me speeds differs and there he nothing he can do, my call was close again internet has been restored. I was furious after i was told this and decided to close my Telkom account.</p> <p>I have decided to down grade my line back to 2mbps. my speed test reads as follows 0.36mbps on download, <br />The question I have now why on my 4mbps line i got the speed of a 2mbps line which is 1.72mbps and why on my 2mbps line do i now get a speed of 0.36mbps?<br />So i pay for a 2mbps line get speed of a 1mbps line and while paying for a 4mbps line i got the speeds of a 2mbps.<br />I should be getting my speed i’ve been getting on my 4mbps line after down grading and for the record it clearly proofs there is nothing wrong with my equipment.....<br />Is this how you cheat people and by telling people there is a problem on exchange or there is nothing you can do ,really now?</p>