TELKOM ADSL SERVICES

Since November I have been experiencing problems with my wi-fi/internet. After a very long wait a technician came to fix the line but the internet is still not waiting. i have tried calling ADSL line contact centre and their advised was to take the router to the nearest Telkom shop for testing. The router has been tested and its working perfectly. The guy at shop even tried resetting my password and the error received was "application error". I am on a home uncapped 4mbps but now on my statement and being charged for 10mbps. Upgrade was cancelled the day after request, no technician came to install or upgrade our line.

I am truly disappointed at the services we getting from Telkom. It is really pathetic and its even hard to recommend them. Please help