Telkom ADSL Service is really TERRIBLE

I app**** for an ADSL line to be installed at my home on 21 August, I got no response after the initial call from the Online application centre. At this point the installation was not urgent, i gave myself enough time to accommodate the supplier in case they were busy. I reapp**** on the 01 October after getting no joy from them to install the line.

I have phoned about 20 times since then. Only getting the response that the complaint has been sent to the relevant department and i will be contacted in 2 days, after waiting the required 2 days, i call in again and get the same response, the call centre will not transfer me to a manager. I have logged numerous complaints via the complaint center as well.

I received a delivery (24 October) of 1 item (WiFi Extender) from the set that should be delivered for the installation. I cannot use the WiFi extender unless the ADSL is installed. An account has already been created on their system and they have already billed me for something, luckily i was able to get this credited, but again i had to waste time sorting out a bill for a service that i do not have.

So the i keep going around in circles. I ahave even gone as far as complaining on twitter but not even that has helped. I get the same response. So now i am in this never ending loop of logging a complaint and getting no response.

So this process of getting an ADSL line installed has now taken 3 and half months and is still not installed. I have tried every avenue i know of and still not getting any joy from Telkom.

This is really terrible service form such a large company who should look after their potential customers.

What else can a person do to get a service which is not cheap to begin with installed?