Telkom ADSL service is atrocious

<p>I contacted Telkom on the 28th of December to log a fault about our Business ADSL line that was faulty.Telkom confirmed it was faulty and they gave me the following reference number 637CRK281216.</p> <p>I explained that it was very urgent as it was a business account.</p> <p>I have subsequently phoned about another 7 times to find out what is happening and they basically told me that they would be assigning a technician who would call me. They told me the fault was at the exchange.</p> <p>On one occasion they gave me an escalation number 935620.</p> <p>Eventually today after insisting I speak to a manager I spoke to Steven who said that due to the time of year a technician would be attending to it on the 10th of January.</p> <p>This is unacceptable as we are a business and we need the ADSL to be working.</p> <p>I am very disappointed with Telkom.</p>