Telkom ADSL service cancellation request

<p>Good morning</p> <p> </p> <p>Im writing this review, once again, in absolute frustration at the lack of customer service your company provides. I had requested for my ADSL line service to be cancelled/disconnected as I no longer live at the premises and am not using this service anymore. i was told that a consultant would contact me in 14 days, then again in 21 days, and yet it is now past the 14 and 21 day mark, and i still have not been contacted by anyone at your company. I have now received a bill for the second month of not using the ADSL service anymore, which i have to pay, on top of the LTE account that i also have with you, which i am actually using. </p> <p> </p> <p>I would really appreciate it if someone could look into this so we can get this resolved as nobody has the money to be paying for services that they are not using.</p> <p> </p> <p>Regards</p> <p>Caron van der Linde</p>