Telkom ADSL Service Cancellation

<p>Hi there,</p> <p> </p> <p>I have requested my residential line and ADSL service to be cancelled on the 28th Ocotober 2016 by sending the service cancellation form to ********** I called 10210 two weeks ago to follow up with my cancellation requested and one of te consultants confirmed the cancellation is in progress to be cancelled by end of November 2016 and to find out this morning, my request has not been fulfilled by Telkom. Please can someone resolve this issue as I have gone through the necessary procedures to cancel and I should not be held liable for further payments from Telkom. </p>