TELKOM ADSL SERVICE ABSOLUTELY TERRIBLE BUT THER DEBIT ORDER SERVICE ALWAYS WORKS

I reported a problem on my Telkom ADSL line more than a month ago and it took the technician 2 weeks to contact me during which I explained exactly what my problem is. When doing a speed test with Ookla our so called 10 Mb line tests anyhing between 2 Mb and 9Mb download speed and varies every test. To actually access a website on the internet is a nightmare as it takes forever to go in and has now started to intermittently fail to connect as the ADSL connection falls out and comes back. I received several SMSs stating my fault is being attended to and I can follow and query the progress on the telkom APP. THE APP IS TOTALLY USELESS AS IT KEEPS GIVING ME A REPLY STATING MY QUERY COULD NOT BE PROCESSED TRY AGAIN LATER. Why do they have all the technology if it is hopelessly flawed. SURELY BY NOW THEY MUST KNOW WHERE THE FAULT LIES. WHAT IS THE USE OF HAVING A 10Mb LINE IF IT CONSTANTLY FLUCTUATES DOWN AS LOW AS 2Mb. IT IS QUITE CLEAR THAT THE ONLY PART OF TELKOM SERVICE AND TECHNOLOGY THAT ALWAYS WORKS IS THE DEBIT ORDERS TAKING OUR PAYMENTS IRRESPECTIVE OF WHETHER THEIR ADSL CONNECTIONS ARE INDEED WORKING AS THEY SHOULD. TERRIBLE SERVICE SHAME ON YOU TELKOM!!!!!!!!!!