Telkom ADSL service absolutely rotten.

Telkom can not repair a faulty ADSL line. Have been reporting this issue many times over the past 2 years, Internet keeps dropping of and I have even bought a new modem/router but that was not the issue at all. It is a line fault somewhere between the telephone pole and the exchange and it is not been fixed. This is a terrible show of a once excellent business which is just been run down into the ground with absolutely useless ratings. I honestly will give them a -100 out of 10 rating as that is what they deserve. Taking days before they respond to a fault logging. 20 years ago it was like going to report a fault at the Telkom shop and they repaired it before you got back home. Now they do a line test and it shows clear on their report but I still have issues. I report it and it gets "repaired" and the fault still persists. How many more times must I report a fault before something gets done?