TELKOM ADSL ****

I app**** for a 4mb uncapped package in December from Telkom. After the service was activated I noticed I am only getting a line speed of 0.80mb. My line and area by the way is provisioned for 4mb LINE, this was checked by Telkom and me on their website service.<br> <br> called to report fault in December. Kept getting sms's to say they attending to it, that I will be credited for downtime. Technician comes home in Jan to say the line is fine and speed is less because I have a fax connected to line, and that I will get speeds of around 3mb. This was told to me over phone, as I was at work when technician came home to check line. Technician left my home and closed the fault. When I got home that evening nothing had changed, still around 0.8mbps. <br> <br> Try to call the call centre, no one ever answers. Reported fault online again to get someone to call me. Lady from Telkom(CPT number) calls me, says she can see whats the problem and will tell technician. Technician calls me to say its CONGESTION and cant fix it, rude on the phone and puts it down, says must downgrade to 1mb line. GETTING BILLED IN FULL FOR 4MB UNCAPPED ADSL AND NOT RECEVING WHAT IM PAYING FOR - JUST BEING SENT IN CIRCLES