Telkom ADSL Rustenburg upload speed problem

My upload speed on my ADSL 4Mb line is a problem that Telkom does not seem fit to fix! I tried all from online mails, re-booting my systems every day, visiting our local Rustenburg branch and getting Telkom technician to assist. With visiting Telkom shop the assistant handed me the Telkom phone and put me through to the ADSL technical services to explain my problem....PLEASE! I thought they could help me in another way? I am trying to send my files to Dropbox but my upload speed is just pathetic. I have yust done another speed test with a upload speed of 0.08Mbps! I takes weeks (30 days plus) to send my files off. I am reverting to this service in the hope that someone out there has an answer to my problems and to at the lease try and voice my disappointment with the lack of Telkoms ability.