Telkom ADSL - Router Relocation Request

After over 30min holding on 10210 an agent answered the number provided by DSL Telecom (who facilitated my initial on-boarding / contract sale). After transferring me elsewhere for another 5-7min, spoke to another person that gave me the 10213 -1 -1 -2 step route which after holding for 23min, cancelled the call. I went as far as redialing after lunch was told the systems are down and nothing can be done to assist me. Note even an alternative suggestion considering the tedious process followed and explained. I basically need my recently installed Telkom router moved to the next room in my home in order to connect it to my TV box in order to watch TV, please note it’s been a month since installation without my family being able to view anything. I have also tried sending direct messages via the Facebook page as well, with no response or REF received to date. Note: I have even went as far as purchasing a wifi extender to try fix the signal issue from the router to my TV myself, with no result... just added expenditure.